How can we help?

Ordering from UNICEF Market is easy! Once you find an item you would like to purchase, simply click the "Add to Bag" button in that product's description page. You can check the contents of your shopping bag at any time by clicking the "bag" button at the top of the page. If you decide to remove an item from your bag, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping bag. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping bag page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

If you placed an order more than 10 days ago and would like to find out the status, please send an email to marketservice@unicefusa.org and include your name, order number, and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.

UNICEF Market accepts payment by credit card (Visa, MasterCard, American Express or Discover), either online through our secure server or by phone. If you are paying via credit card and would prefer to place your order over the phone, please contact a member of our customer service team toll-free at 888-644-3696. Please note that credit cards will be charged only after an order has shipped from our fulfillment center, although an authorization will be obtained at the time the order is placed.

On average, orders arrive to the destination address in 2-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service.

Item Availability:

Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.

Shipping Service:

During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the "Calculate Shipping" link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund. To request an RMA number, please contact customer service at marketservice@unicefusa.org. If your return is in any way a result of an error by UNICEF Market, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning.

If the return is not the result of an error by UNICEF Market, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.

No refunds will be available after the 60-day returns period has expired.

For more information on how to return items, please visit the Returns section of this page

Ordering from UNICEF Market is easy! Once you find an item you would like to purchase, simply click the "Add to Bag" button in that product's description page. You can check the contents of your shopping bag at any time by clicking the "bag" button at the top of the page. If you decide to remove an item from your bag, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping bag. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping bag page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

If you placed an order more than 10 days ago and would like to find out the status, please send an email to marketservice@unicefusa.org and include your name, order number, and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.

Your order request is promptly sent to our international fulfillment center(s) in the region(s) from which you have ordered. Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please contact us at marketservice@unicefusa.org and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.

UNICEF Market reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies:

1. Product pricing error: Because UNICEF Market offers a large array of items, a product may on occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price hould be lower than the price paid, we will adjust your charge and give you the lower price.
2. Misuse or abuse of a gift card or promotion code, including any action prohibited by or in violation of the terms and conditions of that particular code. If you are unsure of the terms and conditions of a certain code, please contact us at marketservice@unicefusa.org prior to placing an order.
3. Billing information provided for the credit card does not match the information on file with the card issuing bank.
4. Credit card declined by the financial institution.

PLEASE NOTE: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of UNICEF Market has confirmed that none of the aforementioned conditions apply to that order

Price fluctuation occurs primarily because UNICEF Market products in most incidences ship directly from the region where they were made, and therefore foreign currency fluctuation impacts an item's price in dollars. These changes are typically very small -- however, in the case of large currency movements, the price swings can be noticeable. Another factor in price fluctuation is that artists have control over their pricing and can change their prices based on the supply and demand of their products.

UNICEF Market accepts payment by credit card (Visa, MasterCard, American Express or Discover), either online through our secure server or by phone. If you are paying via credit card and would prefer to place your order over the phone, please contact a member of our customer service team toll-free at 888-644-3696. Please note that credit cards will be charged only after an order has shipped from our fulfillment center, although an authorization will be obtained at the time the order is placed.

All credit card payments for UNICEF Market are processed through NOVICA, who employs END-TO-END ENCRYPTION from Heartland. Secure Submit uses payment tokens-that can't be decrypted-to replace sensitive cardholder data. This allows a customer's information to go directly to Heartland for transaction processing. NOVICA also uses extended validation TLS from DigiCert, the latest data encryption and security technologies, to ensure that all customer payment information remains private. Below is a link to the DigiCert security report for NOVICA:

Security Report

If for any reason you feel uneasy about placing your order online, please call us to place your order by phone toll-free at 1-888-644-3696.

If you pay by credit card, an authorization will be obtained when you place your order, and the card will be charged once your order has been shipped from our fulfillment center. If you ordered from multiple regions, your card will be charged separately for each region as each part of your order is shipped.

On average, orders arrive to the destination address in 2-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service.

Item Availability:

Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.

Shipping Service:

During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the "Calculate Shipping" link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

Most items from UNICEF Market will ship direct to you from one of our international fulfillment centers. Shipping times do vary between different regions, so be sure to carefully review the shipping options available for your country when selecting your shipping service. Where multiple shipping options are available, we will indicate the corresponding price and estimated timeframe for each service.

Orders containing more than one item from a single region will be shipped once all items from that region are ready for shipment, unless otherwise specified at the time you place your order.

We can ship to PO Box addresses in the USA only when the Normal shipping service is selected. Orders with Expedited or Express shipping service require a physical address, as those orders will be delivered by UPS, DHL, FedEx or a similar courier. Additionally, these shipments will typically require a signature at the time of delivery, so whenever possible we encourage you to provide a shipping address at which someone will be present during the daytime to receive the package.

Yes, in many cases we are able to ship to APO/FPO/DPO addresses. Most orders with Normal shipping can ship to such an address. We will alert you during the checkout process if one or more of the items in your order is not eligible for delivery to the APO/FPO/DPO address provided. Please note that expedited delivery services are not available for APO/FPO/DPO addresses, and that actual delivery time may exceed the timeframe quoted for some overseas destinations.

A fee will be applied to all orders where:

1. The incorrect address has been provided by the customer and the package is returned as undeliverable
2. An invalid address has been provided by the customer, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code; incorrect state or country information; typographical errors; or transposed digits
3. A move or sudden change of address results in the refusal or non-delivery of an order
4. An APO or FPO address has been provided as the shipping address

The fee will consist of a $5.00 handling charge plus any applicable costs related to re-routing, forwarding, or redelivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.

UNICEF Market is only able to ship to delivery addresses within the U.S.

A $25 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. Shipping costs are not refundable on refused or unclaimed shipments.

A $15 fee (per package) will be assessed for all shipments that are re-routed or returned to UNICEF Market by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.

UNICEF Market will cover all duties and import taxes.

At UNICEF Market, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service.

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund. To request an RMA number, please contact customer service at marketservice@unicefusa.org. If your return is in any way a result of an error by UNICEF Market, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning.

If the return is not the result of an error by UNICEF Market, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.

No refunds will be available after the 60-day returns period has expired.

If you have received a gift from UNICEF Market and would like to return it, you may do so by requesting an RMA number via email at marketservice@unicefusa.org or by phone during the 60-day period following the original delivery date of the order. As soon as the return is received, we will issue you a Store Credit for the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. Please rest assured that we will not alert the person who sent you the gift to your return request.

If the return did not result from an error by UNICEF Market, you will be unable to re-use the original promotion code. If you have used a promotion code on an order and later decide to return all parts of that order as a result of an error on UNICEF Market's part, we will gladly issue you a new promotion code for a future purchase on the site.

Credit for returned products will be issued within 7 business days of receipt of the returned merchandise using the same form of payment originally used for the order (except where other arrangements have been made, as in the case of gift orders). At this time we are unable to accommodate exchanges.

Important Notes and Restrictions:

• Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.
• UNICEF Market is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than a UNICEF Market Returns Center.
• No refunds or returns on custom orders.
• No refunds or returns on gift cards.
• As a safeguard against potential abuse, UNICEF Market reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
• Please note that gift box charges are not refundable.

1. Request a Returned Merchandise Authorization (RMA) number. For fastest service, please log in to your account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If you prefer, you may also submit your RMA request via email.
2. RMA Number and detailed return instructions are provided by UNICEF Market. If the return is the result of an error by UNICEF Market and the merchandise is being returned from an address in the continental United States, we will provide you with a prepaid return label. If the return is the result of an error by UNICEF Market but the merchandise is being returned from an address outside the continental United States, we will provide you with special instructions. In all other cases, the address for the nearest Returns Center will be provided.
3. Returning the item(s) to UNICEF Market. Be certain to include your RMA number inside each package being returned. If you are responsible for return shipping costs, please use a trackable shipping service (UPS, FedEx, or Priority Mail within the US; EMS, UPS, FedEx, TNT, or DHL from outside the US) to ensure that all items are received at the Returns Center in good order.

Requesting RMA Via Email

If you do not have a UNICEF Market account or simply prefer to use email, you may also submit an RMA request by emailing our customer service team at marketservice@unicefusa.org. Please be sure to include your order number (which appears on your packing list), the name or Product ID of the product(s) that you would like to return, your name and email address, and the reason for the return (please provide as much detail as possible). You will receive a response from our customer service team with your RMA Number and any special return instructions, typically within one business day. For faster service, please consider submitting your RMA request through the Orders & Returns section of your account.

Be sure to indicate the complete and correct shipping address when you are placing your order. UNICEF Market is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at marketservice@unicefusa.org (be sure to note your order number and email address, and verify the correct mailing address). A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 15 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.

At UNICEF Market, your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is to log in to your account, visit the Orders &Returns section, and locate the order that contains the item(s) in question. If you prefer, you may also email our customer service team at marketservice@unicefusa.org to report a problem. In your message, please include your name, order number, and email address, and provide as much detail as possible about the situation.

We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you ordered from multiple regions, you will be receiving multiple packages. Please double check that the product or products that you believe to be missing from your order were not ordered from a different region than those products that you have already received.

UNICEF Inspired Gifts are gifts with double value: They make meaningful presents to friends and family and at the same time allow UNICEF to provide essential support to children in need. You can choose from a wide range of lifesaving and life-changing supplies such as vaccines, school supplies, medicine and toys, to find the perfect gift for any occasion, be it a birthday, wedding or anniversary.

Inspired Gifts are real, lifesaving items that are essential for child survival and development. UNICEF operates the world's largest humanitarian warehouse and is a leader in providing vital supplies to the world's most vulnerable children. When you buy an Inspired Gift, you are helping to fund UNICEF's wide-ranging work in over 190 countries. You may also dedicate your Inspired Gift to a friend or loved one with one of our beautiful e-greetings.

Yes they are! UNICEF Inspired Gifts are far more than "virtual" gifts or "examples of what your money can do" - they are tangible, lifesaving and life-changing gifts that are constantly being distributed to children and communities around the world. For example, UNICEF procures vaccines for 55 percent of the world's children - 3 billion doses a year! UNICEF is also one of the world's largest buyers of mosquito nets - over 19 million in 2008 alone!

Inspired Gifts respond to the real and changing needs of children around the world, and your gift will help UNICEF reach more vulnerable children with lifesaving supplies. Yet, there may be some cases in which the Inspired Gift you have selected will be substituted with other supplies or support, because there is a greater need for it. Thank you for trusting us to use your gift where it is needed most.

Depending on the location, urgency and situation, the items are transported via air or ship to the country where they are needed. UNICEF makes every effort to bring life-saving and life-changing items to "hard to reach" children. Whether they are in isolated communities or are living through an emergency situation, we try to be there. If that means using cars, helicopters, motorcycles, bikes, donkeys or canoes to deliver the goods ? we'll do it.

The destination of your gift is determined by the immediate needs of children worldwide. Our specialist staff work in more than 190 countries and territories to monitor the situation and needs of children and define which items are most needed, when and where.

All inspired gifts donations are received in areas having children with the greatest need. There is no way to specify a particular location for your donation.

The price of your gift includes the full cost of the item itself, along with personalized acknowledgments to the person you are buying the gift for.

All donations made towards inspired gifts are 100% tax deductible.

Yes, you will receive an order confirmation email once your transaction is completed.

Please contact customer service via telephone at 1-888-644-3696 or email marketservice@unicefusa.org. Our representatives will confirm the information you have previously submitted and issue a replacement. Please accept our apologies for any inconvenience caused.

All inspired gifts are shipped directly to areas with children of greatest need. You will receive an order confirmation email thanking you for your contribution for tax purposes.

When selecting to make a donation to inspired gifts online, you have the option to send a printed card, a print at home certificate, or an eGreeting. All three types allow you the option to add a personalize message at the time of card creation. For printed cards, you have the option of delivering it yourself or we can mail it to your recipient on your behalf - both options will require a valid U.S. mailing address in the 48 contiguous states, Alaska or Hawaii. For eGreetings, you will need to provide a valid email address as well as a date of delivery and we will email it on your behalf. Print at home certificates will be emailed to you after your payment has been collected and your transaction completed, you will then have the option to print this out and deliver it yourself.

Printed cards are essentially paper greeting cards, they're printed on matte card stock, folded in half (5" x 7") and come with an A7 envelope. A print at home certificate is not to be confused with a printed card, it is not formatted in the same way and as such cannot be made into a greeting card, these are printed documents. eGreetings are emails your recipient will receive that contain a link to a web page where their card can be viewed.

Printed cards are mailed via USPS first class mail and will take up to 10 business days to arrive. Please note that we only deliver to recipients residing within the 48 contiguous states, Alaska, and Hawaii.